• Order confirmation: Sent immediately after payment is received.
• Processing window: Same-day dispatch for in-stock items.
• Cut-off time: Orders placed after 2:00 pm Pacific are processed the next business day.

All orders are dispatched from our United States facility via USPS Priority Mail, fully tracked. Delivery estimates may vary over weekends, public holidays and peak periods.

• Standard — USPS Priority: $9.95, typically 1–2 business days after dispatch.
• Free shipping: automatically applied on orders over $250.
• Overnight: $65.00, next business day after dispatch.
• Tracking: A USPS tracking link is sent as soon as your order ships.

• Please ensure your delivery address and contact information are correct at checkout.
• Isla Longevity is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, missed deliveries, or uncollected parcels.
• Returned parcels due to address errors may incur re-shipping fees.

We currently ship to United States addresses only. We do not ship internationally, and orders with a non-US delivery address cannot be fulfilled.

Important: All products are supplied strictly for laboratory research use only. Please verify that import is permitted in your country before ordering.

• Orders ship in plain, unbranded packaging for discretion and security.
• Protective materials are used to maintain product integrity during transit.
• Please store products according to label instructions immediately upon receipt.

Unopened products may be returned within 14 days of delivery. Return postage is paid by you for change-of-mind returns, and by us if the order arrived damaged or incorrect. There is no restocking fee. Full terms are on our Refund Policy page.

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with your order ID and clear photos. We will review and arrange a replacement or refund where appropriate.

• If tracking shows “delivered,” please check with household members or your local delivery office.
• For missing or delayed shipments, we will liaise with USPS to initiate an investigation. Please allow their standard resolution period before a replacement or refund is considered.
• Any resolution (replacement or refund) will be at our discretion based on the investigation outcome.

Orders can be cancelled prior to dispatch. Once an order has been shipped, cancellations are not possible.

We accept secure payments via approved US gateways (e.g. debit/credit card, bank transfer, or cryptocurrency where supported). Orders ship only after payment is confirmed in full.

Questions or issues with your order? Our support team is available Monday–Saturday, 9:00 am – 7:00 pm Pacific.

Isla Longevity (US)
📧 islalongevity@gmail.com
💬 @Isla LongevityPeptides on Telegram
🌐 https://islalongevity.com